Pinpoint Terms & Conditions

Pinpoint is the trademarked property of the Pinpoint Owners specifically Designworks Windsor Ltd and its partners. Any software, imagery, artwork, brands or promotional material associated with Pinpoint shall remain the property of the Pinpoint Owners at all times.

Downloading of the Pinpoint App confers a single, non-transferable license to use the App in conjunction with the Pinpoint Stylus for as long as it remains supported by the Pinpoint Owners.

Pinpoint App Compatibility
The following devices are the minimum requirements to run the Pinpoint App:
- iPhone and iPad - iOS 10 and above
- Android Phones - Android 6.0 and above

All devices matching the specification listed should be compatible with Pinpoint. We are however unable to guarantee the compatibility of every device matching this specification owing to differences in manufacturer’s software and hardware.

The selection of devices listed below have been tested and are recommended for use with Pinpoint:
- iPhone 6, 7, 8 (and S and Plus models),
- iPhone X, XR, Pro and Max,
- Google Pixel, Pixel 2, Pixel 3,
- Samsung Galaxy S8, S9, J6, A71,
- Huawei P20 Pro, LG G6, Nexus 5

Whilst at all times endeavouring to ensure the widest possible compatibility with devices and operating systems, the Pinpoint Owners make no warranty as to the compatibility of the Pinpoint App with any device or operating system.

Pinpoint Accuracy
Pinpoint has been developed and tested to a high degree of accuracy. Its output however should be treated as a guide to shoe-size and due to the natural physiological variability in human feet involved, should not be construed as accurate in every instance. This version of Pinpoint uses international last standards as documented by SATRA Technology in the good faith belief that these are the most accurate and widely adopted available. Some manufacturers however employ different last standards that may from time to time deviate from those embedded within the Pinpoint App. As such the Pinpoint Owners make no warranty that the reported shoe size will match that of any given manufacturer or retailer.

Limitations of Liability
The Pinpoint Owners accept no liability for the purchase of footwear that is subsequently found to be unsatisfactory for any reason. The Pinpoint Owners accept no liability for any loss or damage to property caused by the incorrect usage of Pinpoint. Furthermore, the Pinpoint Owners accept no direct or indirect liability for issues surrounding incompatibility of software, loss of data including photographic images, loss of functionality or reduction in processing speeds of any nature.

Pinpoint Returns
If you are not satisfied with your Pinpoint, you may return it within 28 days of the date of purchase for a full refund. It would help us to know why you're returning the product. Please email at and we'll do our best to find out what has gone wrong.

If the problem cannot be solved, please return the stylus in its original packaging with all instructions to:

Pinpoint Returns
c/o Designworks Windsor Ltd
Unit 2 Windsor Business Centre
Vansittart Estate

Please include the name and address of the purchaser so that we can match it with the purchase details and we will refund the original purchase card within 10 working days.

Still got questions?

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